Refund policy

Return & Exchange Policy

Last Updated: July 2026

At INKEDCTRL, we take pride in producing high-quality apparel and ensuring every order is carefully inspected before it is shipped. Due to the limited nature of our products and to protect all of our customers, all sales are final. We do not offer refunds for reasons such as change of mind, incorrect sizing, or buyer's remorse.

Please read our policy carefully before placing an order.

No Refund Policy

All purchases made through INKEDCTRL are final sale.

We do not issue refunds for:

  • Ordering the wrong size

  • Change of mind

  • Accidental purchases

  • Personal preference

  • Delayed deliveries caused by the shipping carrier

  • Refused deliveries

  • Incorrect shipping addresses provided by the customer

  • International customs fees, duties, or taxes

Please review our size guide carefully before purchasing. If you are unsure about sizing, contact us before placing your order.

Damaged or Defective Items

If your order arrives damaged or defective, we are committed to making it right.

You must contact us within 7 days of receiving your order by emailing nkclthng@gmail.com.

To be eligible for an exchange or compensation, you must provide:

  • Your order number

  • Clear photos showing the damage

  • A clear video of the package being opened from start to finish

The unboxing video must:

  • Show the unopened shipping package before it is opened

  • Clearly display the shipping label

  • Show the entire opening process in one continuous, unedited recording

  • Clearly show the damaged or defective item

Failure to provide an unedited unboxing video may result in your claim being denied.

What We Offer Instead of a Refund

Once your claim has been reviewed and approved, you may choose one of the following options:

Option 1 — Free Replacement 

If the damage is confirmed, we will send you a replacement of the exact item you ordered at no additional cost.

  • We will provide the replacement shipping.

  • The damaged item must be returned to us before the replacement is shipped unless otherwise instructed.

Option 2 — 50% Refund

If a replacement is not the best solution, we may issue a refund equal to 50% of the purchase price to the original payment method.

By choosing this option, you may be asked to return the damaged item if requested by INKEDCTRL. Once the partial refund has been issued, the claim will be considered fully resolved, and no replacement item will be sent.

Customers may select only one of the above options for each approved claim.

Return Conditions

To qualify for an approved exchange, the item must:

  • Be reported within 7 days of delivery

  • Be in its original condition

  • Be unwashed

  • Be unworn

  • Have original tags attached

  • Include original packaging whenever possible

  • Not contain stains, odors, pet hair, smoke damage, or alterations

Items that do not meet these conditions may not qualify for an exchange.

Size Exchanges

Please review our size chart carefully before placing your order.

We do not accept exchanges because:

  • The wrong size was ordered

  • The customer changed their mind

  • The fit was not what the customer expected

Sizing is the customer's responsibility before completing checkout.

Limited Releases & Sale Items

All limited releases, promotional items, discounted products, clearance items, and special drops are final sale and are not eligible for refunds or exchanges unless they arrive damaged or defective.

International Orders

We proudly ship worldwide.

Customers are responsible for any customs duties, import taxes, VAT, or additional fees required by their country.

These charges are not included in your purchase price and are non-refundable.

Shipping Issues

Once an order has been handed over to the shipping carrier, delivery times are outside of our control.

INKEDCTRL is not responsible for:

  • Shipping delays

  • Weather-related delays

  • Customs processing delays

  • Carrier errors

  • Lost or stolen packages marked as delivered

If you experience a shipping issue, we recommend contacting the shipping carrier directly.

Fraud Prevention

To protect both our customers and our business, INKEDCTRL reserves the right to deny any return or exchange request if:

  • Evidence appears altered or misleading

  • The required unboxing video is not provided

  • Damage appears to have occurred after delivery

  • Fraudulent activity or abuse is suspected

False claims may result in future orders being canceled or refused.

How to Start a Claim

To request an exchange for a damaged or defective item:

  1. Email nkclthng@gmail.com within 7 days of delivery.

  2. Include your order number.

  3. Attach clear photos of the issue.

  4. Include your full unedited unboxing video.

  5. Wait for our team to review your claim.

  6. If approved, we will provide return instructions and explain the next steps.

Please do not send any items back without first receiving approval from our support team.

Contact Us

For all return and exchange inquiries, please contact:

Email: nkclthng@gmail.com

We aim to respond to all inquiries within 1–3 business days.

Thank you for supporting INKEDCTRL.